Terms and Conditions

The terms that apply when you use our website and book with us.

Last updated: 7th September 2026

1. About us

Zuki's Hair & Beauty Ltd, formerly Freemans Hair Studio, is a company registered in England and Wales under company number 17066660, with its registered office at Arnecote Park, Palmer Avenue, Bicester, Oxfordshire, United Kingdom, OX25 1QS. Our salon is at 9 Manorsfield Road, Bicester, OX26 6EH.

Phone: 01869 252124

2. These terms

Sections 3 to 5 apply to everyone who uses this website. Sections 6 to 11 apply when you book an appointment with us.

If you are a consumer, nothing in these terms affects your legal rights, including your rights under the Consumer Rights Act 2015.

3. Using this website

This website is provided free of charge, and we may change or suspend it at any time without notice. You agree not to try to gain unauthorised access to it, introduce malicious code, or use it for any unlawful purpose.

4. Our content

We own, or are licensed to use, the content on this website, including the text, logo and photographs of our work. You may view and print pages for your own personal use. You may not copy, republish or use any part of it commercially without our written permission.

5. Information on this site

The content of this site is for general information only. Services, prices and opening hours shown on the site are a guide and may change. The price that applies is the one we confirm when you book, or when your consultation takes place.

6. Booking an appointment

You can book by phone on 01869 252124 or in the salon. Your booking is confirmed when we confirm it to you.

For services costing over £60, we ask for a deposit of 25% of the price when you book. The deposit is taken off the final price of your appointment.

Please tell us when you book about anything that may affect your treatment, such as allergies, medical conditions or pregnancy, and let us know if anything changes before your appointment.

7. Consultations, patch tests and your safety

Every appointment begins with a consultation, so that we understand what you would like and can tell you honestly what is achievable.

Every colouring service needs a skin test at least 48 hours before the appointment. We carry out the skin test for you in the salon. If you have not had a skin test, or you react to it, we will not carry out the treatment. This is for your safety, and it does not count as a cancellation by us.

We may decline or adjust a treatment if, in our professional judgement, it would be unsafe or would damage your hair, skin or scalp. If you do not give us accurate information about your health or your hair's history, such as previous colour, relaxers or home treatments, we cannot be responsible for the result that follows.

8. Cancelling or changing your appointment

If you need to cancel or move your appointment, please give us at least 24 hours' notice.

• If you give us at least 24 hours' notice, there is no charge. If you have paid a deposit, we will refund it or move it to your new appointment.
• If you give us less than 24 hours' notice, or you do not attend, we will charge 25% of the price of the booked service, with a minimum charge of £5. If you have paid a deposit, the charge is taken from it. This covers the time we set aside for you and could not offer to another client.

We understand that emergencies happen, and we will always consider them fairly.

Bridal and wedding bookings may have their own cancellation terms. We will confirm those in writing when you book.

9. Prices and payment

Our prices are shown on our Prices page. Some services are priced "from", because the final price depends on hair length, thickness and the time and products needed. We will confirm the price during your consultation, before we begin.

Payment is due at the end of your appointment.

10. Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

We are not liable for any loss that was not foreseeable when you booked, or for loss or damage caused by you not telling us about a relevant allergy, medical condition or previous treatment.

Please take care of your belongings while you are in the salon. We cannot accept responsibility for personal items lost or damaged on our premises, unless we caused the loss through our own negligence.

11. Your information and photographs

We handle your personal information, including any health information you give us at consultation, as described in our Privacy Policy. We will never photograph you, or share a photograph of you, without your agreement.

12. General

We may update these terms from time to time. The version published here when you book is the version that applies to that booking.

If any part of these terms is found to be unenforceable, the rest will still apply.

These terms are governed by the law of England and Wales. If you are a consumer, you can bring proceedings in the courts of England and Wales, or in the courts of Scotland or Northern Ireland if you live there.

13. Contact

If you have any questions about these terms, call us on 01869 252124, speak to us in the salon, or write to us at 9 Manorsfield Road, Bicester, OX26 6EH.